Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after…
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A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or…
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Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should…
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Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist?
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By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it.
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Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first…
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Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more…
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