By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it.
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- February 4, 2019
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- Peak Support
Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first…
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- November 8, 2018
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- Peak Support
Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more…
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- July 17, 2018
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- Peak Support, customer satisfaction