About Hannah Steiman

Hannah is Chief Operating Officer of Peak Support.

Peek Inside Our 2019 Team Member Survey Results

Just like our clients, our employees have a big say in the way Peak Support operates. Every year we survey both our team and our clients for their… read more →

Peek inside our 2019 Client Survey Results

Last year, we published the results of our annual client survey for the first time. Because Continuous Improvement is one of our core values, it’s… read more →

How To Increase Customer Lifetime Value With 1 Critical Investment

Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a… read more →

6 Easy Steps to Scale Your Customer Support Team

If your company is growing, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team. read more →

Does Live Chat Increase Sales? The Do's And Don'ts Of Live Chat Customer Service

Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with live… read more →

What is Omnichannel Customer Service and How Can You Provide It?

When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect… read more →

To Deliver Great Customer Service, Focus on the 3 Things That Really Matter

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do… read more →

Using Facebook For Customer Service? 5 Key Things You Need To Do First

Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and… read more →

Customer Service KPIs: Average Wait Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

3 Costly Customer Service Mistakes - And How To Avoid Them

Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after… read more →
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