Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a…
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If your company is growing, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team.
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Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with live…
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When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect…
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For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do…
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Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after…
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A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or…
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Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should…
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