About Jonathan Steiman

Jonathan is Founder and CEO of Peak Support.

Building A Great Company Culture With A Remote Team

Culture--whether good or bad--is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.… read more →

Our Leadership Training Program for Managers - A Complete Curriculum

A few years ago, we organized our first annual Peak Support Summit. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback.… read more →

Offering Customer Service Via Live Chat Is Critical. Here’s What You Need to Know to Get it Right

It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,… read more →

You can Reduce Your Screen Time By 50%. Here Are Six Ways To Get Started

If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim… read more →

Our 2018 Team Member Survey: The Results!

One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have… read more →

Our 2018 Client Survey: The Results!

Client First and Continuous Improvement have been two of our core values since Peak Support was founded in 2015. Driven by these values, we survey our… read more →

Five Innovative Startups to Watch in 2019

What are the most innovative startups on the market today? Which companies are likely to survive economic turmoil in 2019 - and maybe even change the way… read more →

The #1 Mistake Companies Make When Preparing for Growth

We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs… read more →

Scale Your Holiday Customer Service Team In 5 Steps

The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays… read more →

How To Manage High-Stress Situations - In Business or in Fishing

Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress… read more →
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