About Jonathan Steiman

Jonathan is Founder and CEO of Peak Support.

Our 2018 Client Survey: The Results!

Client First and Continuous Improvement have been two of our core values since Peak Support was founded in 2015. Driven by these values, we survey our… read more →

Five Innovative Startups to Watch in 2019

What are the most innovative startups on the market today? Which companies are likely to survive economic turmoil in 2019 - and maybe even change the way… read more →

How to Effectively Use Your Customer Service as a Growth Engine

We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs… read more →

How to Scale Your Holiday Customer Service Team in 5 Easy Steps

The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays… read more →

How to Manage Stressful Situations at Work — And in Fishing

Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress… read more →

How to Stop Multitasking Today: 6 Surprisingly Easy Ways

In the opening session of our leadership training program, we ask each participant to share three strengths and three development areas. Inevitably,… read more →

5 Easy Steps to Prevent Burnout in Your Leadership Team

On a recent Monday morning, I opened my computer and was faced with one of my biggest leadership challenges yet. Bianca, my director of operations,… read more →

Reflections on Our Corporate Planning Summit

In late July, we had our first Corporate Planning Summit. We brought together the entire leadership team, along with all HQ staff, for an incredible… read more →

How to Fire a Toxic Employee: 4 Things to Check Before You Take Action

No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.… read more →

Will AI Take Over My Job? Here's Why That Won't Happen Any Time Soon

A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google's new AI assistant. The article accompanying the… read more →
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Peak Support Summit 2019

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