About Jonathan Steiman

Jonathan is Founder and CEO of Peak Support.

How to Improve Communication at Work with One Simple Rule

All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their… read more →

GIVE: A New Leadership Framework

The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I… read more →

1 Easy Team-Building Exercise You Can Do This Week

I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we… read more →

Why You Should Probably Change Your Ecommerce Return Policy

L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. read more →

The Top 6 Customer Service Trends To Pay Attention To This Year

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,… read more →

How to Manage a Remote Team: 6 Proven Secrets

IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work… read more →

This Is the Out-of-the-Box Recruiting Strategy No One Is Talking About

At Peak Support, we’re always looking for creative ways to find great candidates. Recently, we hit upon a little-known strategy: hosting informal meetups. read more →
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