About Jonathan Steiman

Jonathan is Founder and CEO of Peak Support.

GIVE: A New Leadership Framework

The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I… read more →

1 Powerful Team-Building Exercise You Can Do This Week

I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we… read more →

L.L. Bean Changed Its Famous Return Policy. Should You Change Yours?

L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. read more →

Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,… read more →

Six (Proven!) Secrets For Managing a Remote Workforce

IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work… read more →

The Time-Tested Recruiting Strategy That’s Missing From Your Arsenal

At Peak Support, we’re always looking for creative ways to find great candidates. Recently, we hit upon a little-known strategy: hosting informal meetups. read more →
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