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The Best Tech Tools For Chat Support

It’s no secret that live chat is increasingly becoming a must-have customer service channel. It ranks the highest in customer satisfaction - in fact, 73%… read more →

The Best Social Media Customer Service Tools

Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,… read more →

How To Handle Negative Customer Feedback on Facebook: 5 Best Ways

Social media is an increasingly important channel for customer service. Sometimes it’s a customer’s first stop. Other times, they’ll go there if they’re… read more →

8 Must-Reads on Leadership

We launched our leadership training program - the Emerging Leaders Program, or ELP - with one simple idea: Leaders are made, not born. The 6-month program… read more →

Customer Service KPIs: Average Handle Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Customer Service KPIs: Customer Satisfaction on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

How To Increase Your Customer Service Productivity And Profitability With 6 Tools and Tips

We all know how vital a great customer service team is to your company’s success. A great customer support team can drive sales, generate word-of-mouth… read more →

You’re Not Too Small To Outsource Customer Service. Here’s How To Find a Good Partner

At a growing company with a small team, everyone typically does everything. That means the CEO might be answering customer service emails - and not just… read more →
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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io