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Blog - Peak Support

Peak Support Q&A: Bryan Rosario

Bryan is one of the latest additions to Peak Support’s Talent Acquisition team. He describes himself as somebody who is strong yet silent and… read more →

The 2020 Guide to the Top Phone Support Platforms

Whether you’re deciding to add a new contact channel, or just need to switch up your phone technology, you have a lot of options when it comes to choosing… read more →

HubSpot Service Hub Review: How To Achieve Your Customer Service Goals

In 2018, HubSpot released their newest product: Service Hub. Designed to work seamlessly with their other product suites (CRM, sales and marketing tools),… read more →

Peak Support Q&A: Patrick Pilares

Pat is a Senior Team Lead for one of Peak Support’s biggest accounts. He has been with the company since July 2017. If Pat were to describe himself in… read more →

Peak Support Q&A: Honeylie faith Belnas

Honey may seem shy and quiet, especially if it’s your first time meeting her. But once you get to know her, she’s actually a very fun and friendly young… read more →

Peak Support Q&A: Jonathan Steiman

Jon is Peak Support’s very lively and down-to-earth CEO. What probably sets Jon apart from other executives is his openness to accepting feedback from… read more →

3 Customer Service Nightmares and What You Can Do to Avoid Them

Any person running a company or selling a product knows that closing a sale is hard. But what’s even harder? Providing excellent after-sales support and… read more →

A First-Hand Account of Peak Support’s First-Ever U.S. Summit

My career at Peak Support has been a dream come true after some 14 years in the call center industry. It has fulfilled my dreams of working remotely,… read more →

Peak Support Q&A: Hazel Abijay

Hazel or Haze is a Senior Engagement Manager at Peak Support. She, alongside Jon, Bee, and Judz, started Peak Support in 2015. Haze has been instrumental… read more →

The Best Tech Tools For Chat Support

It’s no secret that live chat is increasingly becoming a must-have customer service channel. It ranks the highest in customer satisfaction - in fact, 73%… read more →
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