Customer loyalty and customer satisfaction can often be confused for being the same business metric. At first glance, they seem to measure the same thing:…
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- October 17, 2022
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- customer satisfaction, Key Performance Indicators, Benchmarking, Customer Loyalty, KPI
Team capacity planning is one of the foundations of providing great customer service.
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- September 28, 2022
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- Customer Service, Customer Service Ideas
Meet Jesse – one of our lovely Client Services Associates. She joined Peak Supportin July of 2020 after sadly being displaced from both her tourism jobs…
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- September 28, 2022
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- Recruiting & HR, Talent Acquisition, Q&A
We’ve all been to meetings that have felt like a waste of time. We log off Zoom or walk out of the room thinking, “Wow, that should have been an email.”
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- September 19, 2022
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- Leadership & Management, Managing Teams, Leadership, Customer Support
Cold calling was probably invented the day after Alexander Graham Bell patented the telephone. This sales technique has been around for a long time.
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- September 13, 2022
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- Sales, Cold Calling
The customer journey doesn’t end when you successfully sign a client up for your product or service. Unless you have a perfect product (hint: no business…
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- September 7, 2022
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- Customer Service, Customer Support, Call Center
Team Member Survey Results for 2021 Our end-of-year employee survey results are in, and we are excited to share the results. Part of our commitment to…
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- August 11, 2022
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- Survey Result, Employee Survey, Team Member Survey
Business process outsourcers (BPOs) have been around for decades and provide many different services. In today’s world, few are more critical than…
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- July 27, 2022
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- Recruiting & HR, Business Process Outsourcing, BPO, Outsourcing, Recruitment, Talent Acquisition
Trixie is a Senior Manager for our Service Delivery Team. She enjoys reading books, and her favorite authors are Dan Brown and Rick Riordan. Her favorite…
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- July 26, 2022
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- Recruiting & HR, Talent Acquisition, Q&A
This year we attended our first Customer Contact Week in Las Vegas!
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- July 22, 2022
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- Trade Show, Customer Contact Week, Tips