Edmund, or Edz – as he is most commonly known among his peers at Peak Support, has been with the company for the past two years. He looks up to his…
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Any person running a company or selling a product knows that closing a sale is hard. But what’s even harder? Providing excellent after-sales support and…
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When Jonathan Steiman, Bianca Lazaro, Judz Eronico, and Hazel Abijay decided to build a company together, they started by asking: what kind of company do…
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There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices” and customer service ideas. These customer…
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Many call centers use customer service scripts to help representatives answer common inquiries accurately and efficiently. Call center scripting is…
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What is good customer service? Simply put, it’s creating a positive experience for customers that ultimately builds relationships. However, delivering…
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Cez is a member of our Talent Acquisition team. They found out about Peak Support when their partner saw an online job posting for the company, and asked…
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Outsourcing, also known as business process outsourcing (BPO) has become a popular way for organizations to maximize revenue and reduce costs by…
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Despite best efforts, customers will inevitably run into problems with a company’s products or services. When they do, they’ll contact the company for…
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Al is a Senior Manager for Service Delivery at Peak Support. This kind, respectful, family-oriented, and honest man says that fatherhood is one of the…
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