The customer journey doesn’t end when you successfully sign a client up for your product or service. Unless you have a perfect product (hint: no business…
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- September 7, 2022
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- Customer Service, Customer Support, Call Center
Team Member Survey Results for 2021 Our end-of-year employee survey results are in, and we are excited to share the results. Part of our commitment to…
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- August 11, 2022
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- Survey Result, Employee Survey, Team Member Survey
Business process outsourcers (BPOs) have been around for decades and provide many different services. In today’s world, few are more critical than…
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- July 27, 2022
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- Recruiting & HR, Business Process Outsourcing, BPO, Outsourcing, Recruitment, Talent Acquisition
Trixie is a Senior Manager for our Service Delivery Team. She enjoys reading books, and her favorite authors are Dan Brown and Rick Riordan. Her favorite…
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- July 26, 2022
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- Recruiting & HR, Talent Acquisition, Q&A
This year we attended our first Customer Contact Week in Las Vegas!
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- July 22, 2022
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- Trade Show, Customer Contact Week, Tips
As the focus on customer experience has steadily increased, so have the number of roles contributing to it. Most people are familiar with customer support…
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- July 20, 2022
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- Customer Success, Customer Experience
Customer connection can be defined as the relationship you build with your customer outside of your product or service. It may be the most important part…
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- July 20, 2022
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- Customer Experience, Customer Journey
No matter how hard you try, every business and support leader eventually has to deal with dissatisfied customers. It’s inevitable. When this happens, how…
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- July 13, 2022
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- Customer Experience
An operations department is responsible for making sure the customer journey runs smoothly. From the moment a customer enters your ecosystem until they…
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- July 6, 2022
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- Business Process Outsourcing, BPO, Outsourcing
In celebration of Peak Support’s anniversary month, I am featuring our Chief People Officer, Brenda. Honor the past, enjoy the present, and strive to…
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- June 28, 2022
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- Recruiting & HR, Talent Acquisition, Q&A