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Blog - Peak Support

How Probing Questions Can Transform Your Customer Support

“Asking the right questions takes as much skill as giving the right answer.” Robert Half read more →

A Complete Guide to Reducing Hold & Chat Wait Times in Contact Centers

Keeping a customer on hold for too long is a great way to ensure they start looking around at your competition. A customer’s time is valuable, and that… read more →

Peak Support Q&A: Whitney Collurafici

Whitney, our Director of Client Services, likes to start her day with a nice cup of coffee.Sheand her family love going to theme parks in the summer. So… read more →

Peak Support Q&A: Stephen Lowe

Stephen is our Chief Information Officer. He joined Peak Support in January 2022. The warm days and cool nights in Atlanta is what Stephen loves the most… read more →

Peak Support Q&A: Justin Teh

Our Creative Director, Justin, is adventurous, generous, creative, reliable, and friendly.He loves watersportsand even competed in swim meets when he was… read more →

Peak Support Q&A: Abigael Flores

Abi started her career with Peak Support in 2018. She is currently one of our Service Delivery Managers. Most people perceive her to be strong and brave,… read more →

2023 Trends in Subscription Businesses (and What CX Leaders are Doing to Prepare)

The past few years have brought major changes for subscription-based ecommerce businesses. A global pandemic. Supply chain disruptions. Apple privacy… read more →

Peak Support Q&A: Ira Tejada

Ira is Peak Support’s Director of Finance and Accounting. And that isn't surprising as she’s always been fascinated by numbers andMath was even her… read more →

Peak Support Q&A: Patricia Panibio

Anybody who knows Trish can vouch for how hard working she is. But when she’s not busy doing her job, you can find Trish relaxing in scenic Tagaytay.… read more →

Peak Support Q&A: Jacob Cheshier

Jacob is a Team Lead for one of our client’s Moderation Team and hehas been with the company for almost two years now. Jake’s favoritepart about working… read more →
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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: peaksupport.io