Customer loyalty and customer satisfaction can often be confused for being the same business metric. At first glance, they seem to measure the same thing:…
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Team capacity planning is one of the foundations of providing great customer service.
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Meet Jesse – one of our lovely Client Services Associates. She joined Peak Supportin July of 2020 after sadly being displaced from both her tourism jobs…
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We’ve all been to meetings that have felt like a waste of time. We log off Zoom or walk out of the room thinking, “Wow, that should have been an email.”
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Cold calling was probably invented the day after Alexander Graham Bell patented the telephone. This sales technique has been around for a long time.
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The customer journey doesn’t end when you successfully sign a client up for your product or service. Unless you have a perfect product (hint: no business…
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Team Member Survey Results for 2021 Our end-of-year employee survey results are in, and we are excited to share the results. Part of our commitment to…
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Business process outsourcers (BPOs) have been around for decades and provide many different services. In today’s world, few are more critical than…
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Trixie is a Senior Manager for our Service Delivery Team. She enjoys reading books, and her favorite authors are Dan Brown and Rick Riordan. Her favorite…
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This year we attended our first Customer Contact Week in Las Vegas!
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