Blog - Peak Support

Customer Service KPIs: Average Wait Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

3 Costly Customer Service Mistakes - And How To Avoid Them

Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after… read more →

You’re Not Too Small To Outsource Customer Service. Here’s How To Find a Good Partner

At a growing company with a small team, everyone typically does everything. That means the CEO might be answering customer service emails - and not just… read more →

Eat, Sleep, Peak, Repeat: Our 2019 Summit

In a company with an entirely remote team, locations, time zones, and cultural norms would normally create roadblocks to relationship-building. Not at… read more →

Do You Need a Customer Service BPO?

A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or… read more →

The 1 Critical Metric You Need To Plan Your Customer Experience Strategy

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should… read more →

The True Cost of In-House Customer Service

Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist? read more →

Offering Customer Service Via Live Chat Is Critical. Here’s What You Need to Know to Get it Right

It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,… read more →

You can Reduce Your Screen Time By 50%. Here Are Six Ways To Get Started

If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim… read more →

Our 2018 Team Member Survey: The Results!

One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have… read more →
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