Despite best efforts, customers will inevitably run into problems with a company’s products or services. When they do, they’ll contact the company for…
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Al is a Senior Manager for Service Delivery at Peak Support. This kind, respectful, family-oriented, and honest man says that fatherhood is one of the…
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If you’re like me, you probably haven’t started your holiday shopping yet. But I have started planning our customer service strategy for the upcoming…
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Autumn is a Subject Matter Expert for one of Peak Support’s long-time clients. She loves cannoli because it reminds her of the Italian bakery where she…
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Marlou or Marl, loves the calming sound of the rain as it helps him become more productive when he’s doing something important. As a bookworm, his Amazon…
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Commitment to Team. That’s a key core value at Peak Support. To ensure we stay on track with that value, we conduct a survey each year, asking team…
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This is the third year in a row where we’ve published our client survey result. One of our core values is Continuous Improvement, which…
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Businesses that choose to operate their customer service department in-house are 50% less efficient compared to companies who partner up with business…
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Lana is a Client Services Senior Director at Peak Support. She and her family strengthen their bond by planting plants in the garden and playing a lot of…
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