Kevin or Kev hails all the way from Misamis Occidental - a province that is situated in the Northern Mindanao region of the Philippines. Dinner is Kevin’s…
read more →
Over the last few weeks, I've been overwhelmed. I've felt like I've been failing. I have been failing to plan, I've been failing to communicate, I have…
read more →
Lizzy has been working for Peak Support’s Talent Acquisition and Training departments for close to two years now. She plays a very important role in…
read more →
I manage a customer service outsourcing company. And in my industry, as in pretty much all others, the trends are digital, digital, digital. We've shifted…
read more →
Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a…
read more →
There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you…
read more →
Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant…
read more →
Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the…
read more →
Culture—whether good or bad—is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.…
read more →
Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,…
read more →