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Blog - Peak Support

What is Customer Connection, Why It’s Important, and How to Build It

Customer connection can be defined as the relationship you build with your customer outside of your product or service. It may be the most important part… read more →

Complaints Resolution: Why It’s Important for Your Business

No matter how hard you try, every business and support leader eventually has to deal with dissatisfied customers. It’s inevitable. When this happens, how… read more →

The Top Three Benefits of Outsourcing Operations

An operations department is responsible for making sure the customer journey runs smoothly. From the moment a customer enters your ecosystem until they… read more →

Peak Support Q&A: Brenda Poquette

In celebration of Peak Support’s anniversary month, I am featuring our Chief People Officer, Brenda. Honor the past, enjoy the present, and strive to… read more →

How to Build a Call Center Staffing Model

“Please hold. You are a valued customer and an agent will be with you shortly.” read more →

Call Center Outsourcing: What it is and How Much it Costs

There never seems to be enough time in a day. That’s only compounded when you are a business in a season of fast growth. read more →

Peak Support Q&A: Jack Bolden

Jack is a Subject Matter Expert at Peak Support. He was heavily involved in acting and theatre productions in high school and spent years as a teenager… read more →

Peak Support Q&A: Jose Arenas

Jose is one of our Director of Operations. He joined the company over a year ago when a recruiter told him about a job opportunity at Peak Support. Jose… read more →

Peak Support Q&A: Dianne Guansing

Dianne, who I fondly call D, officially became a member of the Peak Support family in January 2017. Motherhood has allowed her to better appreciate the… read more →

Standard Operating Procedures: Why companies Need Them

No matter what type of business you have or what kind of industry you’re in – e-Commerce, manufacturing, hospitality, internet, healthcare, food service,… read more →
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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io