Edmund, or Edz – as he is most commonly known among his peers at Peak Support, has been with the company for the past two years. He looks up to his…
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- November 30, 2021
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- Peak Support, Recruiting & HR, Remote Work, Outsourcing, Talent Acquisition, Q&A
Any person running a company or selling a product knows that closing a sale is hard. But what’s even harder? Providing excellent after-sales support and…
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When Jonathan Steiman, Bianca Lazaro, Judz Eronico, and Hazel Abijay decided to build a company together, they started by asking: what kind of company do…
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- November 4, 2021
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There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices” and customer service ideas. These customer…
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Many call centers use customer service scripts to help representatives answer common inquiries accurately and efficiently. Call center scripting is…
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- November 3, 2021
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- Customer Service, Customer Service Ideas, Customer Service Script
What is good customer service? Simply put, it’s creating a positive experience for customers that ultimately builds relationships. However, delivering…
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- October 28, 2021
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- customer satisfaction, Customer Service, Customer Responses
Cez is a member of our Talent Acquisition team. They found out about Peak Support when their partner saw an online job posting for the company, and asked…
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- October 26, 2021
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- Peak Support, Recruiting & HR, Remote Work, Outsourcing
Outsourcing, also known as business process outsourcing (BPO) has become a popular way for organizations to maximize revenue and reduce costs by…
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- October 21, 2021
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- Business Process Outsourcing, BPO, Customer Service Outsourcing, Outsourcing
Despite best efforts, customers will inevitably run into problems with a company’s products or services. When they do, they’ll contact the company for…
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- October 7, 2021
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- Customer Support, Support Ticket, Support Ticketing System, Ticketing System, Help Desk
Al is a Senior Manager for Service Delivery at Peak Support. This kind, respectful, family-oriented, and honest man says that fatherhood is one of the…
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- September 28, 2021
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- Peak Support, Recruiting & HR, Remote Work, Outsourcing, Talent Acquisition