It’s no secret that live chat is increasingly becoming a must-have customer service channel. It ranks the highest in customer satisfaction - in fact, 73%…
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I've been expecting a recession for a while. If you'd listened to my predictions of a stock market crash in 2016, you'd have made some bad investment…
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Kevin or Kev hails all the way from Misamis Occidental - a province that is situated in the Northern Mindanao region of the Philippines. Dinner is Kevin’s…
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Over the last few weeks, I've been overwhelmed. I've felt like I've been failing. I have been failing to plan, I've been failing to communicate, I have…
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Lizzy has been working for Peak Support’s Talent Acquisition and Training departments for close to two years now. She plays a very important role in…
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I manage a customer service outsourcing company. And in my industry, as in pretty much all others, the trends are digital, digital, digital. We've shifted…
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Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a…
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There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you…
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Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant…
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Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the…
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