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Blog - Peak Support

Peak Support Q&A: Daniel Gutierrez

Danny is a recent addition to the ever growing Peak Support family. Now that the weather is getting warmer, he likes to grill steaks on his back deck,… read more →

Peak Support Q&A: Alyssa Hedrick

Alyssa is a team lead for our U.S. team. She joined Peak Support in 2020, and learned about the company through her previous job. At the height of Buffy… read more →

Our Team Members Respond to the Rise in Anti-Asian Hate Crimes

Peak Support stands with the Asian American Pacific Islander (AAPI) community and denounces white supremacy in all its forms.  read more →

23 Books Everyone in Customer Service Should Read

A few months ago, Peak Support COO Hannah Steiman asked her connections on LinkedIn for some recommendations on good books about customer service, and she… read more →

Peak Support Q&A: Mari Lou Nina Pineza

Nina is a Talent and Operations Specialist at Peak Support. She’s a certified Potterhead, and is very proud of her vast collection of Harry Potter books… read more →

Top Eight Customer Service Resolutions for Brands in 2021

Last year, there were a lot of disappointing customer experiences, and with them came a lot of excuses. read more →

Peak Support Q&A: Jim Ray Gacita

Jim is a senior team leader for one of Peak Support’s longtime clients. He hails from Cagayan de Oro, or also known as the “City of Golden Friendship” - a… read more →

Peak Support Recognized as Top Global BPO by Clutch Awards

Business Process Outsourcing is one of the fastest-growing sectors in the B2B industry. BPO is expected to grow by 5.3% this year. Hiring an outsourced… read more →

Peak Support Q&A: Maria Cecilia Acido

Ces is a devoted mother and wife, who considers her family and friends her greatest treasures. Seeing her kids happy and healthy, as well as being able to… read more →

Why We're Sharing Our Pronouns

A few weeks ago, Peak Support COO Hannah Steiman sent an email to all our team members about adding pronouns to their profiles on Slack, LinkedIn, and… read more →
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Peak Support Summit 2019


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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io