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Blog - Peak Support

How to Build a Call Center Staffing Model

“Please hold. You are a valued customer and an agent will be with you shortly.” read more →

Call Center Outsourcing: What it is and How Much it Costs

There never seems to be enough time in a day. That’s only compounded when you are a business in a season of fast growth. read more →

Peak Support Q&A: Jack Bolden

Jack is a Subject Matter Expert at Peak Support. He was heavily involved in acting and theatre productions in high school and spent years as a teenager… read more →

Peak Support Q&A: Jose Arenas

Jose is one of our Director of Operations. He joined the company over a year ago when a recruiter told him about a job opportunity at Peak Support. Jose… read more →

Peak Support Q&A: Dianne Guansing

Dianne, who I fondly call D, officially became a member of the Peak Support family in January 2017. Motherhood has allowed her to better appreciate the… read more →

Standard Operating Procedures: Why companies Need Them

No matter what type of business you have or what kind of industry you’re in – e-Commerce, manufacturing, hospitality, internet, healthcare, food service,… read more →

The Importance Of Process Improvement

Business processes are designed to help employees reach their goals in an effective manner. Team members from various departments are each assigned a… read more →

Peak Support Q&A: Christian Lou Manguiat

Christian became a member of the Peak Support family in December of 2020. He juggles talent acquisition, employee engagement, marketing, and admin related… read more →

Peak Support hires Stephen Lowe as Chief Information Officer

Peak Support is excited to announce that it has hired its first Chief Information Officer, Stephen Lowe.  read more →

Peak Support Q&A: Shiela May Ordaniel

The year was 2016, when a former colleague referred Shiela to Peak Support. And then two days after her job interview, she was hired! People in the… read more →
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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io