Blog - Peak Support

Peak Support Q&A: Iar Indus

Iar is a statuesque beauty who joined the ever-growing Peak Support family in March of 2017. Iar lives in a town in the southern part of the Philippines… read more →

Do You Need to Fire a Top Performer? Here Are 4 Things to Do First

No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.… read more →

Want To Deliver Great Customer Service? Do These 7 Things

Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more… read more →

Why Google's AI Assistant Will Not Replace Humans Any Time Soon

A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google's new AI assistant. The article accompanying the… read more →

How I Improved My Communication Skills By Following One Simple Rule

All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their… read more →

GIVE: A New Leadership Framework

The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I… read more →

1 Powerful Team-Building Exercise You Can Do This Week

I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we… read more →

Peak Support Q&A: Mimi Abelarde

Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support's first agents, starting… read more →

L.L. Bean Changed Its Famous Return Policy. Should You Change Yours?

L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. read more →

Help Scout Review: Why Help Scout is a Great Fit for Small Companies

If you have ever wondered about Help Scout and its functionality, you’ve come to the right place! read more →
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