Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after…
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At a growing company with a small team, everyone typically does everything. That means the CEO might be answering customer service emails - and not just…
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In a company with an entirely remote team, locations, time zones, and cultural norms would normally create roadblocks to relationship-building. Not at…
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A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or…
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Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should…
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Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist?
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It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,…
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If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim…
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One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have…
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