As the focus on customer experience has steadily increased, so have the number of roles contributing to it. Most people are familiar with customer support…
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Customer connection can be defined as the relationship you build with your customer outside of your product or service. It may be the most important part…
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No matter how hard you try, every business and support leader eventually has to deal with dissatisfied customers. It’s inevitable. When this happens, how…
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An operations department is responsible for making sure the customer journey runs smoothly. From the moment a customer enters your ecosystem until they…
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In celebration of Peak Support’s anniversary month, I am featuring our Chief People Officer, Brenda. Honor the past, enjoy the present, and strive to…
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“Please hold. You are a valued customer and an agent will be with you shortly.”
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There never seems to be enough time in a day. That’s only compounded when you are a business in a season of fast growth.
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Jack is a Subject Matter Expert at Peak Support. He was heavily involved in acting and theatre productions in high school and spent years as a teenager…
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Jose is one of our Director of Operations. He joined the company over a year ago when a recruiter told him about a job opportunity at Peak Support. Jose…
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Dianne, who I fondly call D, officially became a member of the Peak Support family in January 2017. Motherhood has allowed her to better appreciate the…
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