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Blog - Peak Support

4 Awesome Ideas for Innovative Direct Mail Campaigns

I manage a customer service outsourcing company. And in my industry, as in pretty much all others, the trends are digital, digital, digital. We've shifted… read more →

How To Increase Customer Lifetime Value With 1 Critical Investment

Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a… read more →

3 Innovative Ideas to Level Up Your Customer Experience

There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you… read more →

3 Great Examples of Incredible Social Media Customer Service

Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant… read more →

Peak Support Q&A: Jan Merrick Lazaro

Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the… read more →

How to Build a Strong Company Culture With a Remote Team

Culture⁠—whether good or bad⁠—is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.… read more →

The Best Social Media Customer Service Tools

Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,… read more →

Peak Support Q&A: Kathleen Egger

Kath is just one of the many supermoms at Peak Support. Her ability to juggle work and family life with poise and grace is what makes her truly admirable.… read more →

6 Easy Steps to Scale Your Customer Support Team

If your company is growing, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team. read more →

Does Live Chat Increase Sales? The Do's And Don'ts

Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with a… read more →
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