I manage a customer service outsourcing company. And in my industry, as in pretty much all others, the trends are digital, digital, digital. We've shifted…
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Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a…
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There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you…
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Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant…
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Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the…
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Culture—whether good or bad—is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.…
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Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,…
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Kath is just one of the many supermoms at Peak Support. Her ability to juggle work and family life with poise and grace is what makes her truly admirable.…
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If your company is growing, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team.
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Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with a…
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