Blog - Peak Support

3 Costly Customer Service Mistakes - And How To Avoid Them

Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after… read more →

You’re Not Too Small To Outsource Customer Service. Here’s How To Find a Good Partner

At a growing company with a small team, everyone typically does everything. That means the CEO might be answering customer service emails - and not just… read more →

Eat, Sleep, Peak, Repeat: Our 2019 Summit

In a company with an entirely remote team, locations, time zones, and cultural norms would normally create roadblocks to relationship-building. Not at… read more →

Do You Need a Customer Service BPO?

A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or… read more →

The 1 Critical Metric You Need To Plan Your Customer Experience Strategy

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should… read more →

The True Cost of In-House Customer Service

Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist? read more →

Live Chat Customer Service: Best Practices

It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,… read more →

How to Reduce Your Screen Time by 50%: 6 Simple Tips

If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim… read more →

Our 2018 Team Member Survey: The Results!

One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have… read more →

Our 2018 Client Survey: The Results!

Client First and Continuous Improvement have been two of our core values since Peak Support was founded in 2015. Driven by these values, we survey our… read more →
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