There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices” and customer service ideas. These customer…
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Many call centers use customer service scripts to help representatives answer common inquiries accurately and efficiently. Call center scripting is…
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What is good customer service? Simply put, it’s creating a positive experience for customers that ultimately builds relationships. However, delivering…
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Cez is a member of our Talent Acquisition team. They found out about Peak Support when their partner saw an online job posting for the company, and asked…
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Outsourcing, also known as business process outsourcing (BPO) has become a popular way for organizations to maximize revenue and reduce costs by…
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Despite best efforts, customers will inevitably run into problems with a company’s products or services. When they do, they’ll contact the company for…
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Al is a Senior Manager for Service Delivery at Peak Support. This kind, respectful, family-oriented, and honest man says that fatherhood is one of the…
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If you’re like me, you probably haven’t started your holiday shopping yet. But I have started planning our customer service strategy for the upcoming…
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Autumn is a Subject Matter Expert for one of Peak Support’s long-time clients. She loves cannoli because it reminds her of the Italian bakery where she…
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Marlou or Marl, loves the calming sound of the rain as it helps him become more productive when he’s doing something important. As a bookworm, his Amazon…
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