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Blog - Peak Support

3 Innovative Customer Service Ideas: New Ways to Improve

There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices” and customer service ideas. These customer… read more →

Customer Service Scripts: 28 Examples and Templates to Improve your Customer Service Calls

Many call centers use customer service scripts to help representatives answer common inquiries accurately and efficiently. Call center scripting is… read more →

How To Deliver Great Customer Service: 7 Proven Tips

What is good customer service? Simply put, it’s creating a positive experience for customers that ultimately builds relationships. However, delivering… read more →

Peak Support Q&A: Cecilia Jaucian

Cez is a member of our Talent Acquisition team. They found out about Peak Support when their partner saw an online job posting for the company, and asked… read more →

Is Offshore Outsourcing Right for You?

Outsourcing, also known as business process outsourcing (BPO) has become a popular way for organizations to maximize revenue and reduce costs by… read more →

Support Tickets: An Essential Guide

Despite best efforts, customers will inevitably run into problems with a company’s products or services. When they do, they’ll contact the company for… read more →

Peak Support Q&A: Al James Abalos

Al is a Senior Manager for Service Delivery at Peak Support. This kind, respectful, family-oriented, and honest man says that fatherhood is one of the… read more →

How to Scale Your Holiday Customer Service Team in 5 Easy Steps

If you’re like me, you probably haven’t started your holiday shopping yet. But I have started planning our customer service strategy for the upcoming… read more →

Peak Support Q&A: Autumn Heard

Autumn is a Subject Matter Expert for one of Peak Support’s long-time clients. She loves cannoli because it reminds her of the Italian bakery where she… read more →

Peak Support Q&A: Marlou Abalona

Marlou or Marl, loves the calming sound of the rain as it helps him become more productive when he’s doing something important. As a bookworm, his Amazon… read more →
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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io