A few years ago, we organized our first annual Peak Support Summit. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback.…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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Kaci is a ray of sunshine with a smile that can light up a room. This eloquent, South Florida native went to Liberty University, where she graduated with…
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We all know how vital a great customer service team is to your company’s success. A great customer support team can drive sales, generate word-of-mouth…
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Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after…
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At a growing company with a small team, everyone typically does everything. That means the CEO might be answering customer service emails - and not just…
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In a company with an entirely remote team, locations, time zones, and cultural norms would normally create roadblocks to relationship-building. Not at…
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A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or…
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