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Blog - Peak Support

3 Great Examples of Incredible Social Media Customer Service

Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant… read more →

Peak Support Q&A: Jan Merrick Lazaro

Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the… read more →

How to Build a Strong Company Culture With a Remote Team

Culture⁠—whether good or bad⁠—is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.… read more →

The Best Social Media Customer Service Tools

Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,… read more →

Peak Support Q&A: Kathleen Egger

Kath is just one of the many supermoms at Peak Support. Her ability to juggle work and family life with poise and grace is what makes her truly admirable.… read more →

6 Easy Steps to Scale Your Customer Support Team

If your company is growing, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team. read more →

Does Live Chat Increase Sales? The Do's And Don'ts

Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with a… read more →

How To Handle Negative Customer Feedback on Facebook: 5 Best Ways

Social media is an increasingly important channel for customer service. Sometimes it’s a customer’s first stop. Other times, they’ll go there if they’re… read more →

What is Omnichannel Customer Service and How Can You Provide It?

When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect… read more →

Peak Support Q&A: Martin Floro

Martin was born in Olongapo City in 1994 and has four siblings. He’s a big fan of the Avengers movies and lists Bruno Mars as his favorite musical artist.… read more →
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