If your company is growing, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team.
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Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with a…
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Social media is an increasingly important channel for customer service. Sometimes it’s a customer’s first stop. Other times, they’ll go there if they’re…
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When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect…
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Martin was born in Olongapo City in 1994 and has four siblings. He’s a big fan of the Avengers movies and lists Bruno Mars as his favorite musical artist.…
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For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do…
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We launched our leadership training program - the Emerging Leaders Program, or ELP - with one simple idea: Leaders are made, not born. The 6-month program…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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A few years ago, we organized our first annual Peak Support Summit. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback.…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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