Social media is an increasingly important channel for customer service. Sometimes it’s a customer’s first stop. Other times, they’ll go there if they’re…
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When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect…
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Martin was born in Olongapo City in 1994 and has four siblings. He’s a big fan of the Avengers movies and lists Bruno Mars as his favorite musical artist.…
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For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do…
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We launched our leadership training program - the Emerging Leaders Program, or ELP - with one simple idea: Leaders are made, not born. The 6-month program…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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A few years ago, we organized our first annual Peak Support Summit. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback.…
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Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what…
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Kaci is a ray of sunshine with a smile that can light up a room. This eloquent, South Florida native went to Liberty University, where she graduated with…
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We all know how vital a great customer service team is to your company’s success. A great customer support team can drive sales, generate word-of-mouth…
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