Blog - Peak Support

Peak Support Q&A: Mimi Abelarde

Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support's first agents, starting… read more →

L.L. Bean Changed Its Famous Return Policy. Should You Change Yours?

L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. read more →

Help Scout Review: Why Help Scout is a Great Fit for Small Companies

If you have ever wondered about Help Scout and its functionality, you’ve come to the right place! read more →

Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,… read more →

Six (Proven!) Secrets For Managing a Remote Workforce

IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work… read more →

The Time-Tested Recruiting Strategy That’s Missing From Your Arsenal

At Peak Support, we’re always looking for creative ways to find great candidates. Recently, we hit upon a little-known strategy: hosting informal meetups. read more →

Zendesk Review: Why Zendesk Is One Of The Top Helpdesk Solutions On The Market

You’ve built a successful business, and your customer base is growing every day. Hooray! If you’re answering even 100 queries a week from customers,… read more →
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