Over the last few weeks, I've been overwhelmed. I've felt like I've been failing. I have been failing to plan, I've been failing to communicate, I have…
read more →
Lizzy has been working for Peak Support’s Talent Acquisition and Training departments for close to two years now. She plays a very important role in…
read more →
I manage a customer service outsourcing company. And in my industry, as in pretty much all others, the trends are digital, digital, digital. We've shifted…
read more →
Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a…
read more →
Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant…
read more →
Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the…
read more →
Culture—whether good or bad—is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.…
read more →
Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,…
read more →
Kath is just one of the many supermoms at Peak Support. Her ability to juggle work and family life with poise and grace is what makes her truly admirable.…
read more →
If your company is growing, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team.
read more →
