Blog - Peak Support

Reflections on Our Corporate Planning Summit

In late July, we had our first Corporate Planning Summit. We brought together the entire leadership team, along with all HQ staff, for an incredible… read more →

Peak Support Q&A: Iar Indus

Iar is a statuesque beauty who joined the ever-growing Peak Support family in March of 2017. Iar lives in a town in the southern part of the Philippines… read more →

Do You Need to Fire a Top Performer? Here Are 4 Things to Do First

No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.… read more →

Want To Deliver Great Customer Service? Do These 7 Things

Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more… read more →

Why Google's AI Assistant Will Not Replace Humans Any Time Soon

A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google's new AI assistant. The article accompanying the… read more →

How I Improved My Communication Skills By Following One Simple Rule

All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their… read more →

GIVE: A New Leadership Framework

The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I… read more →

1 Powerful Team-Building Exercise You Can Do This Week

I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we… read more →

Peak Support Q&A: Mimi Abelarde

Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support's first agents, starting… read more →

L.L. Bean Changed Its Famous Return Policy. Should You Change Yours?

L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. read more →
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Peak Support Summit 2019

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