All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their…
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The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I…
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I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we…
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Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support's first agents, starting…
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L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked.
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If you have ever wondered about Help Scout and its functionality, you’ve come to the right place!
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You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,…
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IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work…
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At Peak Support, we’re always looking for creative ways to find great candidates. Recently, we hit upon a little-known strategy: hosting informal meetups.
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You’ve built a successful business, and your customer base is growing every day. Hooray! If you’re answering even 100 queries a week from customers,…
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