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Blog - Peak Support

The 1 Critical Customer Experience Metric For Your CX Strategy

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should… read more →

What Does In-House Customer Service Cost, Really?

Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist? read more →

Live Chat Customer Service: Best Practices

It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,… read more →

How to Reduce Your Screen Time by 50%: 6 Simple Tips

If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim… read more →

Our 2018 Team Member Survey: The Results!

One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have… read more →

Our 2018 Client Survey: The Results!

Client First and Continuous Improvement have been two of our core values since Peak Support was founded in 2015. Driven by these values, we survey our… read more →

Peak Support Q&A: George Tillotson

George is a tall and charming guy who has a penchant for adventure. Originally from Boston, George now resides in Indianapolis where he enjoys meeting up… read more →

4 Ways To Improve Your Innovation Success Rate

By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it. read more →

Five Innovative Startups to Watch in 2019

What are the most innovative startups on the market today? Which companies are likely to survive economic turmoil in 2019 - and maybe even change the way… read more →

How to Effectively Use Your Customer Service as a Growth Engine

We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs… read more →
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