Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should…
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Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist?
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It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,…
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If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim…
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One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have…
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Client First and Continuous Improvement have been two of our core values since Peak Support was founded in 2015. Driven by these values, we survey our…
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George is a tall and charming guy who has a penchant for adventure. Originally from Boston, George now resides in Indianapolis where he enjoys meeting up…
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By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it.
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What are the most innovative startups on the market today? Which companies are likely to survive economic turmoil in 2019 - and maybe even change the way…
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We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs…
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