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Blog - Peak Support

To Deliver Great Customer Service, Focus on the 3 Things That Matter

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do… read more →

8 Must-Reads on Leadership

We launched our leadership training program - the Emerging Leaders Program, or ELP - with one simple idea: Leaders are made, not born. The 6-month program… read more →

Customer Service KPIs: Average Handle Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Our Leadership Training Program for Managers - A Complete Curriculum

A few years ago, we organized our first annual Peak Support Summit. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback.… read more →

Customer Service KPIs: Customer Satisfaction on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Peak Support Q&A: Kaci Barker

Kaci is a ray of sunshine with a smile that can light up a room. This eloquent, South Florida native went to Liberty University, where she graduated with… read more →

Increase Your Customer Service Productivity With 6 Tools and Tips

We all know how vital a great customer service team is to your company’s success. A great customer support team can drive sales, generate word-of-mouth… read more →

Using Facebook For Customer Service? 5 Key Things You Need To Do First

Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and… read more →

Customer Service KPIs: Average Live Chat Wait Times

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

3 Costly Customer Service Mistakes - And How To Avoid Them

Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after… read more →
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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io