In late July, we had our first Corporate Planning Summit. We brought together the entire leadership team, along with all HQ staff, for an incredible…
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Iar is a statuesque beauty who joined the ever-growing Peak Support family in March of 2017. Iar lives in a town in the southern part of the Philippines…
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No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.…
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Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more…
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A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google's new AI assistant. The article accompanying the…
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All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their…
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The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I…
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I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we…
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Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support's first agents, starting…
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L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked.
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