<img alt="" src="https://secure.want7feed.com/193252.png" style="display:none;">

Blog - Peak Support

Using Facebook For Customer Service? 5 Key Things You Need To Do First

Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and… read more →

Customer Service KPIs: Average Wait Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

3 Costly Customer Service Mistakes - And How To Avoid Them

Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after… read more →

Customer Support for your Small Business: How to Find the Right Partner

At a growing company with a small team, everyone typically does everything. That means the CEO might be answering customer service emails - and not just… read more →

Eat, Sleep, Peak, Repeat: Our 2019 Summit

In a company with an entirely remote team, locations, time zones, and cultural norms would normally create roadblocks to relationship-building. Not at… read more →

The Pros and Cons of Outsourcing Customer Service: Do You Need A BPO?

A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or… read more →

The 1 Critical Customer Experience Metric For Your CX Strategy

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should… read more →

What Does In-House Customer Service Cost, Really?

Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist? read more →

Live Chat Customer Service: Best Practices

It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,… read more →

How to Reduce Your Screen Time by 50%: 6 Simple Tips

If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim… read more →
1 ... 4 5 6 7 8 ... 9

Peak Support Summit 2019

SEARCH

    Contact Peak Support

    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io