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Blog - Peak Support

How to Scale Your Holiday Customer Service Team in 5 Easy Steps

The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays… read more →

How to Outsource Customer Support with These 4 Tips

Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first… read more →

Peak Support Agent Q&A: Mark Pabriaga

Mark, or Marky as he's most commonly referred to by his friends and coworkers, is a fun-loving and very supportive team lead. Mark has been with Peak… read more →

How to Manage Stressful Situations at Work — And in Fishing

Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress… read more →

Working from Home? Check Out These 5 Tips

Today, more and more people are seeing the benefits of working from home. In 2017, remote work was the fourth most popular job search term used by people… read more →

How to Stop Multitasking Today: 6 Surprisingly Easy Ways

In the opening session of our leadership training program, we ask each participant to share three strengths and three development areas. Inevitably,… read more →

5 Easy Steps to Prevent Burnout in Your Leadership Team

On a recent Monday morning, I opened my computer and was faced with one of my biggest leadership challenges yet. Bianca, my director of operations,… read more →

Reflections on Our Corporate Planning Summit

In late July, we had our first Corporate Planning Summit. We brought together the entire leadership team, along with all HQ staff, for an incredible… read more →

Peak Support Q&A: Iar Indus

Iar is a statuesque beauty who joined the ever-growing Peak Support family in March of 2017. Iar lives in a town in the southern part of the Philippines… read more →

How to Fire a Toxic Employee: 4 Things to Check Before You Take Action

No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.… read more →
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