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Blog - Peak Support

How To Deliver Great Customer Service: 7 Proven Tips

Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more… read more →

Will AI Take Over My Job? Here's Why That Won't Happen Any Time Soon

A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google's new AI assistant. The article accompanying the… read more →

How to Improve Communication at Work with One Simple Rule

All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their… read more →

GIVE: A New Leadership Framework

The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I… read more →

1 Easy Team-Building Exercise You Can Do This Week

I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we… read more →

Peak Support Q&A: Mimi Abelarde

Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support's first agents, starting… read more →

Why You Should Probably Change Your Ecommerce Return Policy

L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. read more →

Help Scout Review: Why Help Scout is a Great Fit for Small Companies

If you have ever wondered about Help Scout and its functionality, you’ve come to the right place! read more →

The Top 6 Customer Service Trends To Pay Attention To This Year

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,… read more →

How to Manage a Remote Team: 6 Proven Secrets

IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work… read more →
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