Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first…
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Mark, or Marky as he's most commonly referred to by his friends and coworkers, is a fun-loving and very supportive team lead. Mark has been with Peak…
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Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress…
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Today, more and more people are seeing the benefits of working from home. In 2017, remote work was the fourth most popular job search term used by people…
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In the opening session of our leadership training program, we ask each participant to share three strengths and three development areas. Inevitably,…
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On a recent Monday morning, I opened my computer and was faced with one of my biggest leadership challenges yet. Bianca, my director of operations,…
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In late July, we had our first Corporate Planning Summit. We brought together the entire leadership team, along with all HQ staff, for an incredible…
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Iar is a statuesque beauty who joined the ever-growing Peak Support family in March of 2017. Iar lives in a town in the southern part of the Philippines…
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No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.…
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Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more…
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