Will AI Take Over My Job? Here's Why That Won't Happen Any Time Soon

A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google's new AI assistant. The article accompanying the… read more →

The Top 6 Customer Service Trends To Pay Attention To This Year

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,… read more →
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