To Deliver Great Customer Service, Focus on the 3 Things That Really Matter

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do… read more →

Customer Service KPIs: Average Handle Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Customer Service KPIs: Customer Satisfaction on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

How To Increase Your Customer Service Productivity And Profitability With 6 Tools and Tips

We all know how vital a great customer service team is to your company’s success. A great customer support team can drive sales, generate word-of-mouth… read more →

The Pros and Cons of Outsourcing Customer Service: Do You Need A BPO?

A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or… read more →

The 1 Critical Customer Experience Metric For Your CX Strategy

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should… read more →

How to Effectively Use Your Customer Service as a Growth Engine

We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs… read more →

How To Deliver Great Customer Service: 7 Proven Tips

Delivering great customer service is hard. But it's critical for a company's success. Nearly two-thirds of people say customer experience is more… read more →
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