3 Customer Service Nightmares and What You Can Do to Avoid Them

Any person running a company or selling a product knows that closing a sale is hard. But what’s even harder? Providing excellent after-sales support and… read more →

How To Increase Customer Lifetime Value With 1 Critical Investment

Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a… read more →

3 Innovative Ideas to Level Up Your Customer Experience

There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you… read more →

3 Great Examples of Incredible Social Media Customer Service

Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant… read more →

The Best Social Media Customer Service Tools

Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,… read more →

6 Easy Steps to Scale Your Customer Support Team

If your company is growing in 2019, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team. read more →

Does Live Chat Increase Sales? The Do's And Don'ts Of Live Chat Customer Service

Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with live… read more →

How To Handle Negative Customer Feedback on Facebook: 5 Best Ways

Social media is an increasingly important channel for customer service. Sometimes it’s a customer’s first stop. Other times, they’ll go there if they’re… read more →

What is Omnichannel Customer Service and How Can You Provide It?

When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect… read more →

To Deliver Great Customer Service, Focus on the 3 Things That Really Matter

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do… read more →
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