The Right Way To Scale Your Customer Service Team

If your company is growing in 2019, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team. read more →

How To Drive Sales With Live Chat

Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with live… read more →

An Angry Customer Posted On Your Facebook Page. Now What?

Social media is an increasingly important channel for customer service. Sometimes it’s a customer’s first stop. Other times, they’ll go there if they’re… read more →

What is Omnichannel Customer Service and How Can You Provide It?

When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect… read more →

To Deliver Great Customer Service, Focus on the 3 Things That Really Matter

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do… read more →

Customer Service KPIs: Average Handle Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Customer Service KPIs: Customer Satisfaction on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Increasing Your Customer Support Team's Productivity And Profitability

We all know how vital a great customer service team is to your company’s success. A great customer support team can drive sales, generate word-of-mouth… read more →

Using Facebook For Customer Service? 5 Key Things You Need To Do First

Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and… read more →

Customer Service KPIs: Average Wait Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →
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