The Best Tech Tools For Chat Support

It’s no secret that live chat is increasingly becoming a must-have customer service channel. It ranks the highest in customer satisfaction - in fact, 73%… read more →

Are You Prepared for the Recession?

I've been expecting a recession for a while. If you'd listened to my predictions of a stock market crash in 2016, you'd have made some bad investment… read more →

3 Innovative Ideas to Level Up Your Customer Experience

There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you… read more →
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Peak Support Summit 2019

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