To Boost Your Customer Lifetime Value, Make This 1 Critical Investment

For a business to be profitable, it must offset its business costs with the lifetime value of its customers. While multiple factors inform a customer’s… read more →

3 Great Ways To Innovate Your Customer Service Offerings

There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you… read more →

3 Great Examples of Incredible Social Media Customer Service

Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant… read more →

The Best Tech Tools for Managing Social Media Customer Service

Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,… read more →

The Right Way To Scale Your Customer Service Team

If your company is growing in 2019, it’s a reason to celebrate. It’s also a reason to think about growing your customer service team. read more →

How To Drive Sales With Live Chat

Offering customer service via live chat is critical, allowing your company to connect with customers and respond to their needs right away. But with live… read more →

An Angry Customer Posted On Your Facebook Page. Now What?

Social media is an increasingly important channel for customer service. Sometimes it’s a customer’s first stop. Other times, they’ll go there if they’re… read more →

What is Omnichannel Customer Service and How Can You Provide It?

When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect… read more →

To Deliver Great Customer Service, Focus on the 3 Things That Really Matter

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do… read more →

Customer Service KPIs: Average Handle Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →
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