What is Omnichannel Customer Service and How Can You Provide It?

When working with today’s hyper tech-savvy customers, an omnichannel approach to customer service is no longer optional. More than ever, consumers expect… read more →

To Deliver Great Customer Service, Focus on the 3 Things That Really Matter

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money to do… read more →

Customer Service KPIs: Average Handle Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Customer Service KPIs: Customer Satisfaction on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

Increasing Customer Support Productivity and Profitability

We all know how vital a great customer service team is to your company’s success. A great customer support team can drive sales, generate word-of-mouth… read more →

Using Facebook For Customer Service? 5 Key Things You Need To Do First

Facebook has evolved into a crucial business tool for companies in nearly every industry. Almost two billion people worldwide use Facebook regularly, and… read more →

Customer Service KPIs: Average Wait Time on Live Chat

Tracking key performance indicators (KPIs) is, well, “key” to managing the performance of your customer service team. But it can be difficult to know what… read more →

3 Costly Customer Service Mistakes - And How To Avoid Them

Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after… read more →

You’re Not Too Small To Outsource Customer Service. Here’s How To Find a Good Partner

At a growing company with a small team, everyone typically does everything. That means the CEO might be answering customer service emails - and not just… read more →

Do You Need a Customer Service BPO?

A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or… read more →
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