A First-Hand Account of Peak Support’s First-Ever U.S. Summit

My career at Peak Support has been a dream come true after some 14 years in the call center industry. It has fulfilled my dreams of working remotely,… read more →

How To Deal With Feeling Overwhelmed At Work

Over the last few weeks, I've been overwhelmed. I've felt like I've been failing. I have been failing to plan, I've been failing to communicate, I have… read more →

How to Build a Strong Company Culture With a Remote Team

Culture⁠—whether good or bad⁠—is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.… read more →

8 Must-Reads on Leadership

We launched our leadership training program - the Emerging Leaders Program, or ELP - with one simple idea: Leaders are made, not born. The 6-month program… read more →

Our Leadership Training Program for Managers - A Complete Curriculum

A few years ago, we organized our first annual Peak Support Summit. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback.… read more →

3 Costly Customer Service Mistakes - And How To Avoid Them

Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after… read more →

How to Manage Stressful Situations at Work — And in Fishing

Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress… read more →

5 Easy Steps to Prevent Burnout in Your Leadership Team

On a recent Monday morning, I opened my computer and was faced with one of my biggest leadership challenges yet. Bianca, my director of operations,… read more →

How to Fire a Toxic Employee: 4 Things to Check Before You Take Action

No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.… read more →

How to Improve Communication at Work with One Simple Rule

All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their… read more →
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Peak Support Summit 2019

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