Over the last few weeks, I've been overwhelmed. I've felt like I've been failing. I have been failing to plan, I've been failing to communicate, I have…
read more →
Culture--whether good or bad--is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.…
read more →
Providing great customer service is critical for building a strong brand. One in three consumers in the U.S. would walk away from a brand they love after…
read more →
The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays…
read more →
On a recent Monday morning, I opened my computer and was faced with one of my biggest leadership challenges yet. Bianca, my director of operations,…
read more →
No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive.…
read more →
The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I…
read more →
I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we…
read more →
IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work…
read more →