Why Google's AI Assistant Will Not Replace Humans Any Time Soon

A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google's new AI assistant. The article accompanying the… read more →

How I Improved My Communication Skills By Following One Simple Rule

All entrepreneurs are professional communicators. It's how we spend almost all of our time. According to a recent study, CEOs spend 61 percent of their… read more →

GIVE: A New Leadership Framework

The most important lesson I've learned about leadership didn't come from a boss or CEO. It didn't come from a leadership guru. It came from a someone I… read more →

1 Powerful Team-Building Exercise You Can Do This Week

I have been working with most members of my leadership team for more than five years -- since before I started my current company, Peak Support. But we… read more →

Peak Support Q&A: Mimi Abelarde

Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support's first agents, starting… read more →

L.L. Bean Changed Its Famous Return Policy. Should You Change Yours?

L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. read more →

Help Scout Review: Why Help Scout is a Great Fit for Small Companies

If you have ever wondered about Help Scout and its functionality, you’ve come to the right place! read more →

The Time-Tested Recruiting Strategy That’s Missing From Your Arsenal

At Peak Support, we’re always looking for creative ways to find great candidates. Recently, we hit upon a little-known strategy: hosting informal meetups. read more →
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