A First-Hand Account of Peak Support’s First-Ever U.S. Summit

My career at Peak Support has been a dream come true after some 14 years in the call center industry. It has fulfilled my dreams of working remotely,… read more →

Peak Support Q&A: Hazel Abijay

Hazel or Haze is a Senior Engagement Manager at Peak Support. She, alongside Jon, Bee, and Judz, started Peak Support in 2015. Haze has been instrumental… read more →

Peak Support Q&A: Kevin Calatrava

Kevin or Kev hails all the way from Misamis Occidental - a province that is situated in the Northern Mindanao region of the Philippines. Dinner is Kevin’s… read more →

Peak Support Q&A: Leizl Joy Yee

Lizzy has been working for Peak Support’s Talent Acquisition and Training departments for close to two years now. She plays a very important role in… read more →

Peak Support Q&A: Jan Merrick Lazaro

Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the… read more →

Peak Support Q&A: Kathleen Egger

Kath is just one of the many supermoms at Peak Support. Her ability to juggle work and family life with poise and grace is what makes her truly admirable.… read more →

Peak Support Q&A: Martin Floro

Martin was born in Olongapo City in 1994 and has four siblings. He’s a big fan of the Avengers movies and lists Bruno Mars as his favorite musical artist.… read more →

Peak Support Q&A: Kaci Barker

Kaci is a ray of sunshine with a smile that can light up a room. This eloquent, South Florida native went to Liberty University, where she graduated with… read more →

The True Cost of In-House Customer Service

Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist? read more →

Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,… read more →
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Peak Support Summit 2019

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