Building A Great Company Culture With A Remote Team

Culture--whether good or bad--is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.… read more →

Peak Support Q&A: Kathleen Egger

Kath is just one of the many supermoms at Peak Support. Her ability to juggle work and family life with poise and grace is what makes her truly admirable.… read more →

Peak Support Q&A: Martin Floro

Martin was born in Olongapo City in 1994 and has four siblings. He’s a big fan of the Avengers movies and lists Bruno Mars as his favorite musical artist.… read more →

Eight Essential Readings For Training New Leaders

We launched our leadership training program - the Emerging Leaders Program, or ELP - with one simple idea: Leaders are made, not born. The 6-month program… read more →

Peak Support Q&A: Kaci Barker

Kaci is a ray of sunshine with a smile that can light up a room. This eloquent, South Florida native went to Liberty University, where she graduated with… read more →

The True Cost of In-House Customer Service

Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist? read more →

Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)

You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always,… read more →

Six (Proven!) Secrets For Managing a Remote Workforce

IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work… read more →
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