Whether you’re deciding to add a new contact channel, or just need to switch up your phone technology, you have a lot of options when it comes to choosing…
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In 2018, HubSpot released their newest product: Service Hub. Designed to work seamlessly with their other product suites (CRM, sales and marketing tools),…
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Pat is a Senior Team Lead for one of Peak Support’s biggest accounts. He has been with the company since July 2017. If Pat were to describe himself in…
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Honey may seem shy and quiet, especially if it’s your first time meeting her. But once you get to know her, she’s actually a very fun and friendly young…
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Jon is Peak Support’s very lively and down-to-earth CEO. What probably sets Jon apart from other executives is his openness to accepting feedback from…
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Any person running a company or selling a product knows that closing a sale is hard. But what’s even harder? Providing excellent after-sales support and…
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My career at Peak Support has been a dream come true after some 14 years in the call center industry. It has fulfilled my dreams of working remotely,…
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Hazel or Haze is a Senior Engagement Manager at Peak Support. She, alongside Jon, Bee, and Judz, started Peak Support in 2015. Haze has been instrumental…
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It’s no secret that live chat is increasingly becoming a must-have customer service channel. It ranks the highest in customer satisfaction - in fact, 73%…
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I've been expecting a recession for a while. If you'd listened to my predictions of a stock market crash in 2016, you'd have made some bad investment…
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