Blog - Peak Support

Peak Support Q&A: Kevin Calatrava

Kevin or Kev hails all the way from Misamis Occidental - a province that is situated in the Northern Mindanao region of the Philippines. Dinner is Kevin’s… read more →

4 Things to Do When You're Feeling Overwhelmed at Work

Over the last few weeks, I've been overwhelmed. I've felt like I've been failing. I have been failing to plan, I've been failing to communicate, I have… read more →

Peak Support Q&A: Leizl Joy Yee

Lizzy has been working for Peak Support’s Talent Acquisition and Training departments for close to two years now. She plays a very important role in… read more →

4 Unique Ways to Engage With Your Customers Via Snail Mail

I manage a customer service outsourcing company. And in my industry, as in pretty much all others, the trends are digital, digital, digital. We've shifted… read more →

To Boost Your Customer Lifetime Value, Make This 1 Critical Investment

Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a… read more →

3 Ways to Level-Up Your Approach To Customer Service

There’s a seemingly endless volume of articles, how-tos and guidebooks on customer service “best practices.” These can be helpful, to be sure, but if you… read more →

3 Great Examples of Incredible Social Media Customer Service

Incorporating customer service into your social media strategy is no longer optional. Exceptional customer service can be--and often is--a significant… read more →

Peak Support Q&A: Jan Merrick Lazaro

Jan or JM as he’s most commonly referred to by his friends and other team members, is a Senior Engagement Manager at Peak Support. JM has been with the… read more →

Building A Great Company Culture With A Remote Team

Culture--whether good or bad--is the backbone of any company. It lives in team members' day-to-day interactions, and influences how team members behave.… read more →

The Best Tech Tools for Managing Social Media Customer Service

Providing good customer service via social media is a “must” for businesses in any industry. But juggling comments, messages and tweets across Instagram,… read more →
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