Ira is Peak Support’s Director of Finance and Accounting. And that isn't surprising as she’s always been fascinated by numbers andMath was even her…
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- January 31, 2023
- No Comments
- Recruiting & HR, Talent Acquisition, Q&A
Anybody who knows Trish can vouch for how hard working she is. But when she’s not busy doing her job, you can find Trish relaxing in scenic Tagaytay.…
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- December 26, 2022
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- Recruiting & HR, Talent Acquisition, Q&A
Jacob is a Team Lead for one of our client’s Moderation Team and hehas been with the company for almost two years now. Jake’s favoritepart about working…
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- November 28, 2022
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- Recruiting & HR, Talent Acquisition, Q&A
“Automatic” is a magic word.
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- November 7, 2022
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- Customer Service, Customer Support, Customer Experience
One of our Senior Team Leads, Sam, is really looking forward to spending Christmas with his family this year, as it has been three years since he last saw…
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- October 24, 2022
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- Recruiting & HR, Talent Acquisition, Q&A
Customer loyalty and customer satisfaction can often be confused for being the same business metric. At first glance, they seem to measure the same thing:…
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- October 17, 2022
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- customer satisfaction, Key Performance Indicators, Benchmarking, Customer Loyalty, KPI
Team capacity planning is one of the foundations of providing great customer service.
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- September 28, 2022
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- Customer Service, Customer Service Ideas
Meet Jesse – one of our lovely Client Services Associates. She joined Peak Supportin July of 2020 after sadly being displaced from both her tourism jobs…
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- September 28, 2022
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- Recruiting & HR, Talent Acquisition, Q&A
We’ve all been to meetings that have felt like a waste of time. We log off Zoom or walk out of the room thinking, “Wow, that should have been an email.”
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- September 19, 2022
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- Leadership & Management, Managing Teams, Leadership, Customer Support
Cold calling was probably invented the day after Alexander Graham Bell patented the telephone. This sales technique has been around for a long time.
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- September 13, 2022
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- Sales, Cold Calling