Blog - Peak Support

Peak Support Q&A: Carlos Cornista

Carlos or C2 as he is fondly called at Peak Support, is a sweet and family-oriented young man. He lists Christmas as his favorite holiday, not so much for… read more →

8 QA Tools to Keep Your Customer Interactions Best-in-Class

Nobody’s perfect. It’s a phrase we hear often throughout life. Whether it be from a parent or teacher, or maybe a significant other or friend. No matter… read more →

Peak Support Q&A: Francis Eronico

Frank is a Senior Engagement Manager at Peak Support who also leads the company’s Tech and IT Security Department. He is a funny and loyal man who is… read more →

Optimizing your customer experience with Zendesk’s analytics Capabilities

CX professionals have access to more customer data than ever before. For many, this vast sea of information can be daunting to navigate and may leave… read more →

A letter from Peak Support CEO Jonathan Steiman about COVID-19

Below is an edited version of the update Peak Support CEO Jonathan Steiman sent to our clients this week: It goes without saying that COVID-19 has… read more →

Peak Support Q&A: Raezalaine Tayag

Rae is a resilient, ambitious, and enthusiastic young woman who enjoys living the simple life. When she’s not busy with work, you can find Rae munching on… read more →

Peek Inside Our 2019 Team Member Survey Results

Just like our clients, our employees have a big say in the way Peak Support operates. Every year we survey both our team and our clients for their… read more →

Peek inside our 2019 Client Survey Results

Last year, we published the results of our annual client survey for the first time. Because Continuous Improvement is one of our core values, it’s… read more →

Peak Support Q&A: Bryan Rosario

Bryan is one of the latest additions to Peak Support’s Talent Acquisition team. He describes himself as somebody who is strong yet silent and… read more →

The 2020 Guide to the Top Phone Support Platforms

Whether you’re deciding to add a new contact channel, or just need to switch up your phone technology, you have a lot of options when it comes to choosing… read more →
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