Business process outsourcers (BPOs) have been around for decades and provide many different services. In today’s world, few are more critical than…
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Trixie is a Senior Manager for our Service Delivery Team. She enjoys reading books, and her favorite authors are Dan Brown and Rick Riordan. Her favorite…
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This year we attended our first Customer Contact Week in Las Vegas!
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As the focus on customer experience has steadily increased, so have the number of roles contributing to it. Most people are familiar with customer support…
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Customer connection can be defined as the relationship you build with your customer outside of your product or service. It may be the most important part…
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No matter how hard you try, every business and support leader eventually has to deal with dissatisfied customers. It’s inevitable. When this happens, how…
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An operations department is responsible for making sure the customer journey runs smoothly. From the moment a customer enters your ecosystem until they…
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In celebration of Peak Support’s anniversary month, I am featuring our Chief People Officer, Brenda. Honor the past, enjoy the present, and strive to…
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“Please hold. You are a valued customer and an agent will be with you shortly.”
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There never seems to be enough time in a day. That’s only compounded when you are a business in a season of fast growth.
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