Karmina is one of our QA Team Leads.Her sister, Katrina, also happens to be her best friend. Sheprefers to travel by air and looks forward tovisiting…
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Building a great customer service team doesn’t happen by accident. It starts with a strategy that involves hiring the right people, leveraging the…
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Some of the best customer support you’ll ever get is the support you didn’t know you needed. This is what proactive customer service, also called…
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Meet Kendra, a gregarious, funny, and friendlymember ofour training team. When she first started working remotely, Kendra feared that she wouldn’t get the…
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Occupancy and utilization are two of the most often confused support metrics. Many call centers use the terms interchangeably and commonly only measure…
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Creating great customer experiences has fast become a focus of many companies for one simple reason—it’s what most consumers want and expect.
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Inbound call centers are an integral part of the customer experience.
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Allow me to introduce one of our incredible Service Delivery Managers, Angeline. Angeline or Anj for short, enjoys reading books and sketching. Her…
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The global outsourced services market is expected to register a CAGR of 8.5% over the next ten years.
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You have just stepped into a new Customer Experience (CX) leadership role. You may be a Director or VP of Customer Support; a head of Customer Success; or…
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