Blog - Peak Support

Peak Support Q&A: Jacob Cheshier

Jacob is a Team Lead for one of our client’s Moderation Team and hehas been with the company for almost two years now. Jake’s favoritepart about working… read more →

What is Automatic Call Distribution?

“Automatic” is a magic word. read more →

Peak Support Q&A: Sam Pacunla

One of our Senior Team Leads, Sam, is really looking forward to spending Christmas with his family this year, as it has been three years since he last saw… read more →

Customer Loyalty vs Customer Satisfaction: What's the Difference?

Customer loyalty and customer satisfaction can often be confused for being the same business metric. At first glance, they seem to measure the same thing:… read more →

Team Capacity Planning in Customer Service: Why and How

Team capacity planning is one of the foundations of providing great customer service. read more →

Peak Support Q&A: Jesse Elgene

Meet Jesse – one of our lovely Client Services Associates. She joined Peak Supportin July of 2020 after sadly being displaced from both her tourism jobs… read more →

How to Run a More Effective Support Team Meeting

We’ve all been to meetings that have felt like a waste of time. We log off Zoom or walk out of the room thinking, “Wow, that should have been an email.” read more →

What is Cold Calling?

Cold calling was probably invented the day after Alexander Graham Bell patented the telephone. This sales technique has been around for a long time.  read more →

Inbound Call Centers: What Are They and Who Are They For?

The customer journey doesn’t end when you successfully sign a client up for your product or service. Unless you have a perfect product (hint: no business… read more →

2021 Team Member Survey Results

Team Member Survey Results for 2021 Our end-of-year employee survey results are in, and we are excited to share the results. Part of our commitment to… read more →
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