Jacob is a Team Lead for one of our client’s Moderation Team and hehas been with the company for almost two years now. Jake’s favoritepart about working…
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“Automatic” is a magic word.
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One of our Senior Team Leads, Sam, is really looking forward to spending Christmas with his family this year, as it has been three years since he last saw…
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Customer loyalty and customer satisfaction can often be confused for being the same business metric. At first glance, they seem to measure the same thing:…
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Team capacity planning is one of the foundations of providing great customer service.
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Meet Jesse – one of our lovely Client Services Associates. She joined Peak Supportin July of 2020 after sadly being displaced from both her tourism jobs…
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We’ve all been to meetings that have felt like a waste of time. We log off Zoom or walk out of the room thinking, “Wow, that should have been an email.”
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Cold calling was probably invented the day after Alexander Graham Bell patented the telephone. This sales technique has been around for a long time.
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The customer journey doesn’t end when you successfully sign a client up for your product or service. Unless you have a perfect product (hint: no business…
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Team Member Survey Results for 2021 Our end-of-year employee survey results are in, and we are excited to share the results. Part of our commitment to…
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