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2020 Team Member Survey Results

2020 Team Member Survey Results

Commitment to Team. That’s a key core value at Peak SupportTo ensure we stay on track with that value, we conduct a survey each year, asking team members for honest feedback about what it’s like to work here and to be part of our teamWe have used the same survey every year since 2015, so we can track our performance over time.

Here’s what they said: 

Overall Satisfaction

"The best employer among all the companies I’ve worked for.” 

At Peak Support, we greatly value the amazing relationships we have with both clients and team members, and employee satisfaction is just as important as meeting our clients’ expectations. Our team members should feel they matter and their hard work is valued. We aim to share each success and achievement with them. 

2020 Team Member Survey-4

Work environment 

“Everybody gives out a positive vibe that is highly contagious.” 

According to our survey, team members feel that their ideas and opinions count (rating of 9.1/10), that they’re respected by our clients (9.2/10) and they have friends at work (8.3/10). This underscores the effort Peak Support puts on employee happiness. It’s a top priority. We want agents to feel happy, safe, and inspired at work.

2020 Team Member Survey-1

Management and professional development 

"Leaders are very approachable and open to all feedback.” 

Team members at Peak Support give high marks on topics of management and professional development. When asked if they “have opportunities for professional growth,” they gave a score of 8.9 out of 10. For management communicates well, we received 9.1 out of 10. And the score for “I was adequately trained” was 8.5 out of 10.

2020 Team Member Survey-2

Compensation and feeling like a part of the mission 

"Open communication and competitive rates.” 

We ask our team members if they feel their work is important in accomplishing the mission of Peak Support. They offered an average score of 9.7 out of 10. When asked if pay was competitive, they gave an average score of 7.6 out of 10.

2020 Team Member Survey-3

Do you want to become a part of the Peak Support team? 

We don’t take these survey results for granted. One of our Core Values is Continuous Improvement, and we strive to get better not just every year, but every day. If you want to join our team, head over to our careers page now to discover our job openings or get in touch with us through our social media accounts.


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Adrian Estrella

About The Author

Aidz is a Sales and Marketing Associate who has been with Peak Support since October of 2016. When Aidz isn’t busy taking care of the company’s social media pages, you can find them juggling other tasks in the company. From copywriting to lead generation, whatever it is that accounts need, they will do it. Aidz is also in-charge of Peak Support’s Q&A blog - a blog that allows other team members and site visitors to get to know featured Peak Support agents even more. Aidz is a big fan of bacon and butter.

Peak Support Summit 2019

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    955 Massachusetts Ave., #130, Cambridge, MA 02139 Phone: (866) 620-5538 Web: www.peaksupport.io