Blog - Peak Support

3 Customer Service Nightmares and What You Can Do to Avoid Them

Any person running a company or selling a product knows that closing a sale is hard. But what’s even harder? Providing excellent after-sales support and… read more →

A First-Hand Account of Peak Support’s First-Ever U.S. Summit

My career at Peak Support has been a dream come true after some 14 years in the call center industry. It has fulfilled my dreams of working remotely,… read more →

Peak Support Q&A: Hazel Abijay

Hazel or Haze is a Senior Engagement Manager at Peak Support. She, alongside Jon, Bee, and Judz, started Peak Support in 2015. Haze has been instrumental… read more →

The Best Tech Tools For Chat Support

It’s no secret that live chat is increasingly becoming a must-have customer service channel. It ranks the highest in customer satisfaction - in fact, 73%… read more →

Are You Prepared for the Recession?

I've been expecting a recession for a while. If you'd listened to my predictions of a stock market crash in 2016, you'd have made some bad investment… read more →

Peak Support Q&A: Kevin Calatrava

Kevin or Kev hails all the way from Misamis Occidental - a province that is situated in the Northern Mindanao region of the Philippines. Dinner is Kevin’s… read more →

How To Deal With Feeling Overwhelmed At Work

Over the last few weeks, I've been overwhelmed. I've felt like I've been failing. I have been failing to plan, I've been failing to communicate, I have… read more →

Peak Support Q&A: Leizl Joy Yee

Lizzy has been working for Peak Support’s Talent Acquisition and Training departments for close to two years now. She plays a very important role in… read more →

4 Awesome Ideas for Innovative Direct Mail Campaigns

I manage a customer service outsourcing company. And in my industry, as in pretty much all others, the trends are digital, digital, digital. We've shifted… read more →

To Boost Your Customer Lifetime Value, Make This 1 Critical Investment

Customer Lifetime Value is a critical metric that can determine whether a company fails, thrives, or barely survives. And while multiple factors inform a… read more →
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