Blog - Peak Support

Five Innovative Startups to Watch in 2019

What are the most innovative startups on the market today? Which companies are likely to survive economic turmoil in 2019 - and maybe even change the way… read more →

The #1 Mistake Companies Make When Preparing for Growth

We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs… read more →

Scale Your Holiday Customer Service Team In 5 Steps

The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays… read more →

Just Getting Started with Business Process Outsourcing? Follow the Four Ts

Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first… read more →

Peak Support Agent Q&A: Mark Pabriaga

Mark, or Marky as he's most commonly referred to by his friends and coworkers, is a fun-loving and very supportive team lead. Mark has been with Peak… read more →

How To Manage High-Stress Situations - In Business or in Fishing

Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress… read more →

Five Survival Tips for Working From Home

Today, more and more people are seeing the benefits of working from home. In 2017, remote work was the fourth most popular job search term used by people… read more →

Multitasking is Bad For You. Here are Six Surprisingly Easy Ways to Stop

In the opening session of our leadership training program, we ask each participant to share three strengths and three development areas. Inevitably,… read more →

Is Your Leadership Team at Risk of Burnout? Here are 5 Steps You Can Take

On a recent Monday morning, I opened my computer and was faced with one of my biggest leadership challenges yet. Bianca, my director of operations,… read more →

Reflections on Our Corporate Planning Summit

In late July, we had our first Corporate Planning Summit. We brought together the entire leadership team, along with all HQ staff, for an incredible… read more →
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