Blog - Peak Support

Eat, Sleep, Peak, Repeat: Our 2019 Summit

In a company with an entirely remote team, locations, time zones, and cultural norms would normally create roadblocks to relationship-building. Not at… read more →

Do You Need a Customer Service BPO?

A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or… read more →

The 1 Critical Metric You Need To Plan Your Customer Experience Strategy

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should… read more →

The True Cost of In-House Customer Service

Companies who want to offer quality customer service face a choice: manage it in-house, or outsource to a customer support specialist? read more →

Offering Customer Service Via Live Chat Is Critical. Here’s What You Need to Know to Get it Right

It's no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family,… read more →

You can Reduce Your Screen Time By 50%. Here Are Six Ways To Get Started

If you have an iPhone, you probably started getting a new alert a few months ago: your weekly screen time update. My first reaction was, "Gee, thanks, Tim… read more →

Our 2018 Team Member Survey: The Results!

One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have… read more →

Our 2018 Client Survey: The Results!

Client First and Continuous Improvement have been two of our core values since Peak Support was founded in 2015. Driven by these values, we survey our… read more →

Peak Support Q&A: George Tillotson

George is a tall and charming guy who has a penchant for adventure. Originally from Boston, George now resides in Indianapolis where he enjoys meeting up… read more →

Four Ways To Improve Your Innovation Success Rate

By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it. read more →
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