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Blog - Peak Support

Our 2018 Team Member Survey: The Results!

One of our core values is Commitment to Team. We strive to create a workplace where our team members are respected, feel fairly compensated, and have… read more →

Our 2018 Client Survey: The Results!

Client First and Continuous Improvement have been two of our core values since Peak Support was founded in 2015. Driven by these values, we survey our… read more →

Peak Support Q&A: George Tillotson

George is a tall and charming guy who has a penchant for adventure. Originally from Boston, George now resides in Indianapolis where he enjoys meeting up… read more →

4 Ways To Improve Your Innovation Success Rate

By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it. read more →

Five Innovative Startups to Watch in 2019

What are the most innovative startups on the market today? Which companies are likely to survive economic turmoil in 2019 - and maybe even change the way… read more →

How to Effectively Use Your Customer Service as a Growth Engine

We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs… read more →

How to Scale Your Holiday Customer Service Team in 5 Easy Steps

The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays… read more →

How to Outsource Customer Support with These 4 Tips

Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first… read more →

Peak Support Q&A: Mark Pabriaga

Mark, or Marky as he's most commonly referred to by his friends and coworkers, is a fun-loving and very supportive team lead. Mark has been with Peak… read more →

How to Manage Stressful Situations at Work — And in Fishing

Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress… read more →
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